Privacy policy

SmartPlay Audio runs this website and store, along with all related content, features, tools, products, and services, to give you, the customer, a tailored shopping experience . SmartPlay Audio is powered by Shopify and delivers these services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase, or otherwise interact with the Services or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.


Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect and Use 

When we say "personal information," we mean data that either identifies you, or could be pretty reasonably tied to you or another person. This doesn’t include information that’s gathered anonymously or de-identified, because then it cannot be linked back to you. Depending on how you use the services, where you reside, and what is permitted or required by law, we may collect or work with the following kinds of personal information, including conclusions or inferences drawn from it:


  • Contact details, like your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, such as credit card, debit card, and financial account numbers; payment card data; transaction records; payment method; payment confirmation; and other payment-related information.

  • Account information such as your username, password, security questions, preferences , and settings.

  • Transaction information such as the items you look at, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your earlier purchase history.

  • Communications with us, meaning the text and content of messages you send when contacting customer support or when you make inquiries.

  • Device information such as details about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, meaning the kind of data that shows how and when you interact with or move around the Services.

Personal Information Sources

We may collect personal information from the following sources:


  • Directly from you such as when you create an account, use the Services, communicate with us, or otherwise share your personal information;

  • Automatically through the Services such as from your device when you browse or use our products, services, or websites, and via cookies and similar technologies;

  • From our service providers such as when we hire them to enable certain technology or when they collect or process your personal information on our behalf;

  • From our partners or other third parties.


How We Use Your Personal Information

Depending on how you interact with us or which services you use, we might use your personal information for a few different reasons, loosely:


  • Provide, Tailor, and Improve the Services: We use your personal information to deliver the services, carry out the agreement with you, handle payments, complete orders, hold on to your preferences, keep track of things you seem interested in, send account-related notifications, deal with purchases, returns, swaps, or other transactions, run your account, set up shipping, help you with returns and exchanges, let you submit reviews, and build a customized shopping experience, like suggesting products based on what you buy. This could also mean using your personal information to further refine and make the Services even better.


  • Marketing and Advertising: We use your personal information for marketing and promotional efforts, for example, sending marketing, advertising, and promo messages by email, text, or regular mail, and showing you online ads for products or services within the Services or on other websites. This may happen based on what you previously bought or put into your cart, plus other activity you do on the Services.


  • Security and Fraud Prevention: We use your personal information to check your account, keep your payment and shopping journey secure, spot, investigate, or respond to potential fraud, illegal actions, unsafe behavior, or malicious activity, protect public safety and strengthen our Services. If you make an account, you’re the one responsible for keeping your login details safe. We strongly suggest not sharing your username, password, or any other access information with anyone , ever.


  • Communicating with You: We use your personal information to provide customer support, reply to your questions, deliver effective services, and keep our business relationship running with you.


  • Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal requests, including from law enforcement or government agencies, to participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate possible violations of our terms or policies.


How We Disclose Personal Information

In certain situations, we may share your personal information with third parties for legitimate purposes under this Privacy Policy. These situations may include:


  • With Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to deliver marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you live, you may have the right to opt out of sharing your information for targeted advertising based on your activity across different merchants and websites.

  • When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates or others within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify-enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants, and with Shopify. 


In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link. https://privacy.shopify.com/en. 


Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.


How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.


Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.


  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.


You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.


We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.


Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.


Contact Details

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at Smartplayaudio@gmail.com or contact us at +64225101234, 10 Rochfort Crescent, Pyes Pa, Tauranga 3112.